Lumbermen's Frequently Asked Questions

Click on a question below to reveal the answer.

  •  Can I leave my pilot light "on" year round?

    It is ok to leave the pilot light "on", however, new technology is using a non-standing pilot light.

  •  How do I control the flame height on my fireplace?

    Most fireplaces have a control valve under the unit which will allow for flame height adjustment.

  •  Can I install gas logs inside of my wood-burning stove?

    No, the log sets are not approved to be installed in a wood-burning stove.

  •  Can I vent two direct vent fireplaces thru the same pipe?

    No, each fireplace needs a separate flue.

  •  What brand name fireplaces do you service?

    We service; Heat-n-Glo, Heatilator, and Quadrafire fireplaces.

  •  Can I adapt triple-walled pipe to double-walled pipe?

    No, each type of pipe is different in diameter and will not adapt to one-another.

  •  My damper is broken, can it be fixed?

    Yes, Depending on the age of the fireplace, some parts are still available. If it is an old brick\clay tile chimney, we offer a product called a "Chimalator".

  •  Do I have to open my damper when I use my vented gas log?

    Yes, the damper must be in the full open position during use.

  •  How can I get more heat out of my direct vent fireplace?

    Most direct vent fireplaces have an option for a blower which will circulate the heat into the room.

  •  Can I re-position the logs on my direct vent fireplace?

    No, the logs have a specific location and if they are not in the correct position, the glass will soot up very quickly.

  •  What do I use to clean the glass on my direct vent fireplace?

    We carry a product called glass conditioner which does a great job. You want to make sure that you do NOT use an ammonia based product to clean the glass.

  •  How often should I have my direct vent fireplace serviced?

    We recommend an annual inspection\service for all direct vent fireplaces.

  •  Can anyone install a direct vent fireplace?

    No, a certified installer must install the units to qualify for the factory warranty.

  •  Why does my vent free appliance produce an odor?

    The odor is produced from the particles that are in the air being burned by the appliance.

  •  How much gas does a direct vent fireplace consume in an hour?

    It depends on the size of the fireplace, but average consumption is approximately 20 cents an hour.

  •  Do I have to install glass doors on my wood-burning fireplace?

    No, it is not necessary to install doors, but, they do provide a barrier for cold air.

  •  If electricity goes out, can I still use my direct vent fireplace?

    Yes, the unit will still operate with the exception of the blower or a remote control.